Product Sheet Digital Claims Management
Product Sheet Digital Claims Management
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Digital Claims Management
Leveraging technological potential to accelerate claims settlement
Settling claims quickly and accurately saves insurers, fleet operators, and fleet customers a great deal of time, effort, and money. We offer you a route to fast and efficient claims settlement using innovative digital technologies such as the sensor- and computer-based recording of telematics data followed by their intelligent analysis and assessment with the aid of artificial intelligence (AI) and big data analytics. If you have any questions about digital claims processing, our experts will be pleased to help you.
We tailor our services to the needs of insurers, fleet operators and fleet customers, who can benefit from our AI-based processes. You can rely on our digital services and expertise for initial damage assessments, a recommended course of action for the most efficient, fast and optimal claims settlement as well as a concrete assessment of damages by our experienced experts.
Your advantages thanks to digital claims processing
- Fast and accurate claims settlement saves time, effort, and money.
- We tailor the use of digital technologies to your needs.
- Optimized processes, greater efficiency, and better accuracy make life easier for your employees.
- You can boost customer satisfaction and enhance the customer experience.
The right solution for every customer group
Our customized digital services improve claims processing by insurers and fleet operators. The range of services includes damage registration via an online portal, AI-based triaging, recommendations for action, and expert reports.
Digital claims processing: A holistic approach
Our holistic digital service supports you throughout the entire claims handling process. Using our practical, dynamic digital questionnaire, you can quickly and accurately compile a detailed and standardized damage report. If telematics data are already available to you, the AI solution can use the parameters provided for an automated and proactive damage report and to generate an accurate initial estimate of the claim value.
Regardless of whether claims are reported manually using the dynamic questionnaire or based on telematics data, the combination of AI and big data provides you with an initial estimate of the expected loss level and a recommended course of action for optimal claims settlement. Once the damage has been reported, our experts are available either online or offline to assist you – depending on the extent of the damage. You can benefit from our expertise and experience by using our five service modules to process your claims.
Why DEKRA
- We offer you the support of our experts’ many years of extensive expertise in claims settlement – from registration and triaging, through analysis and assessment, to appraisal.
- You benefit from our holistic damage assessment service based on innovative state-of-the-art technologies, facilitating efficient claims management.
- Our tailored digital services enable you to process claims quickly, efficiently, inexpensively, and to the satisfaction of your customers.
- You can place your trust in our innovative strength and our partner, Swiss start-up Spearhead AG.
Do you have questions about our DEKRA Digital Service? Contact a DEKRA expert today!
